Reviews

– Ze L.

Fernando is an excellent drywall technician. He is upfront, responsive, easy to communicate with, clearly knows his trade really well and produces excellent work.

To go into a bit details, I have to talk about a bit of history.

First a disaster strike. A backsplash demolition practically destroyed the drywall in the kitchen. The backsplash contractor didn’t care to fix it and warned me that there might be a bit of problem down the road with all the moisture going into the wall.

Stress.

I tried replacing some of the heavily damaged panels myself. What’s scary was large sections of damaged drywall adjacent to the cabinet and window remains out of my skill level. The first two pictures show the extent of damage I cannot handle. A lot of gypsum was pulled off leaving only the back paper, and large holes were still visible.

Panic.

So I called up Fernando to see if he could help.

As I have experienced with many other contractors I expected and was ready to hear someone telling me how great past jobs they have done and how I shouldn’t worry, but Fernando didn’t talk BS. He asked for photos, try to understand my situation eagerly, and once he did, he explained to me how the extent of damage is manageable. He put the job into the context of the backsplash installation, identified key areas that need work, made me understand the key steps. The conversation showed me that Fernando truly looked into the situation, understood the problem, and knows how to solve it. That instantly gave me a level of confidence I have not really got from a lot of other contractors. And that was maybe 10 minutes of conversation.

The job went as smooth as I could hoped for. On the day we set up to do the job he came with all the necessary equipment, and quickly assessed the damage close up before setting up dust cover to get started working. Little by little the damaged wall start to firm up and get filled up, and eventually fully restored to its former glory, as if nothing has happened.

During the work I had numerous questions, trying to understand the process and learn some of the techniques. He was both very open and very good at giving me answers. He showed me how to patch some of the damages, explained the effect of each step, and when I asked he guided me through some of the hands on process to teach me the techniques. That effective communication greatly reduced my stress over the whole situation.

After the repairs were done, Fernando restored the texture at the edge of the repair job, then cleaned up. He left with no mess behind, just a beautiful wall.

Aside from the masterfully restored drywall, what I really liked was his communication style. He shows that he has a grip on the situation by concisely explaining his understanding and his solution. He doesn’t avoid talking about details, and as long as I am asking he keeps giving me very understandable answers with contexts. That gives me a chance to have a grip on something I was hopelessly lost on, and if I can share his view of the job, I can give him my full confidence.